Game FAQ
Find the answers to some of the most common questions and problems here.
Multiplayer
If you have issues with co-op/multiplayer
- Make sure you are online
- Make sure you've invited at least one player
- Try hosting with both normal and legacy hosting mode
- Disable firewall
- Make sure all the players have the same game version.
- Make sure that if you are playing a workshop map, all the players have it installed (just click Subscribe in the Workshop)
- Try restarting your PC
Steam specific issues
- Make sure you're online and connected to Steam
- Check if Steam servers are down
- Verify game files on Steam (right click the game in the Steam library > Properties > Local files > Verify...)
Options
Additional Optimizations
Simulates a low performance device.
Gives you all the small optimizations across the game:
- Removes particles when interacting with specific objects (like on The Top with rotating spheres or thunder in Brain Checkup)
- Decreasing the detail level of Water system on the level if there is one
- Replacing some high-detail objects with low-detail version of them (like a toy house on The Attic)
- Removes some objects from the level that can cause bad performance
- Bigger thresholds when calculating should an object be moved in coop syncing.
- Enabled distance-based occlusion on custom levels. The level will have object popping.
Note: If you're in-game and toggle this option, you'll need to restart the level to see the changes take effect.